ITIL® 4 Foundation and exam (ITIL4)
The ITIL® 4 Foundation course describes the key concepts, processes, functions and roles of the ITIL service lifecycle. This course consists of lectures and practical tasks and prepares participants for the ITIL® 4 Foundation certification exam.
Popis kurzu:
ITIL is telling you that your IT is a system that exists to deliver value for your business whatever your business is – manufacturing, government, telco, .. this system is called the Service Value System (SVS). SVS’s primary goal is to make sure that IT is really valuable for its business and customers – it enables the business to work well, secure, efficient, and be successful – whatever success means to them.
The ITIL® courses on this page are offered by Pumpedu ATO of AXELOS Limited. ITIL® is a registered trade mark of AXELOS Limited. All rights reserved.
Kurz je určen pro:
The basic ITIL® 4 Foundation course is intended not only for IT Management and professional consultants, but for everyone involved in IT projects or digital transformation. The course is also suitable for those who want to upgrade from version ITIL® 3.
Komu je kurz určen:
The basic ITIL® 4 Foundation course is intended not only for IT Management and professional consultants, but for everyone involved in IT projects or digital transformation. The course is also suitable for those who want to upgrade from version ITIL® 3.
Obsah kurzu:
- Key concepts of service management
- Key concepts of ITIL
- Guiding principles
- Introduction to ITIL4 practices
- Continual improvement
- Wrap-up and review
- Value streams (practical exercise)
- Preparation for the ITIL® 4 Foundation exam
- ITIL® 4 Foundation Exam
Certifikace:
- Without the possibility of using materials.
- 40 questions with a choice of 4 options.
- 65% correct answers for passing the exam (26 out of 40).
- Length 60 min (+15 min for candidates who do not have English as their mother tongue).
The certification is valid for 3 years. After that, recertification is required.
Exams are delivered only in Online proctoring format
- Candidates can take their exam securely at any time, from any place
- State-of-the-art PeopleCert in-house online proctoring technology
- Full exam management by PeopleCert (exam scheduling, candidate support, etc.)
- 24/7/365 availability to schedule exams
- Live proctors/invigilators for all exams offered
- Multi-language speaking proctors available
- Supported both in Windows and Mac OS
Successful candidates will now receive a free month membership to MyAXELOS/MyITIL.
As a My ITIL subscriber, you can access a range of templates, toolkits and resources to apply ITIL best practice and excel in your career.
Materiály:
- Accredited training materials.
- An ebook is now included in the price of the exam. The Core Guidance (eBook) contains the best practises, which helps the candidate to prepare for an exam.
- Proctored exam for every participant.
- Quiz
- Sample papers
- Successful candidates will now receive a month free subscription to My Axelos
Cíle kurzu:
- Know the concept of providing IT services
- Use uniform terminology
- Understand approaches to ITIL implementation
- Know selected ITIL procedures and how to use them
- Prepare and pass the ITIL® 4 Foundation certification exam
